Artwork File Uploading Tips

Q.

What files should I include with my order?

A.

In order to give you the best results when your job is printed, we need a high quality PDF file that includes crops and bleeds when required. Please DO NOT send native Word, Excel or Publisher files! We can open them but reformatting is common when opened on a different computer and then we have no idea what your project is supposed to look like.

Native InDesign are acceptable, but be sure to include all the elements needed for production. For some orders, that might be nothing more than one artwork file. For other, more complex orders designed in a page layout application, you should send the page layout file, all supporting graphics, and all the fonts used in the document. Many page layout applications include utilities to gather all of these elements together for you. Please refer to your application's documentation for more information.

Q.

Can you make a correction to my job after I have submitted files?

A.

We would love to say yes, but if we receive an order and a PDF file with instructions to print, it is likely that the job will be done before a mistake can be found. We turn most digital jobs within 24 hours with customer supplied artwork.

If you are not confident your file is correct, you can request a proof which means we will send your file back to you for you to review again. We do not alter files in any way before printing.

But please review and proof your work carefully, because the best time to make corrections is before you send the file! 

Errors found in a customer supplied file after the job is complete are the responsibility of the customer.

Q.

File Compression

A.

When preparing to send files to us through the website, we suggest you compress your files first. Compressing files prior to transferring them through our website has these advantages:

• Multiple files may be combined into one compressed archive file. This allows you to easily select and send just one file instead of multiple files.
• The single compressed archive file is smaller than the total size of all uncompressed files, allowing the file to reach us as fast as possible.

The ability to compress files is built into all recent computer operating systems. Here's how to compress your files.

For Mac Users:

After selecting the files and/or folders you wish to compress, use one of these methods to create an archive of the compressed files:

• Control-click (or right click) on the file selection and choose Compress.
• Go to the Action menu (the button that looks like a gear up in the Finder window's toolbar), and choose Compress.
• Go to your computer's menu bar and select File > Compress.

Your computer will create a new file, with the file extension ".zip." This is the compressed file you should select to send to us.

For Windows Users:

After selecting the files and/or folders you wish to compress, right-click the file selection, scroll down to the "Send to" menu item and then selected "Compressed (zipped) Folder" from the submenu that is revealed. Your computer will create a new file, with the file extension ".zip." This is the compressed file you should select to send to us.